Value Proposition

As a very successful leader, certified change expert, and business transformation specialist, Yvonne brings a results-oriented, client-focused, and people-centric approach to strategic change. Her unique business and consulting experience has supported initiatives instrumental to sales acceleration, digital adoption, product launches, systems transformations, and cultural change. She is known as an passionate change agent whose work creates more confident and capable employees. Yvonne consistently demonstrates partnership and relationship building skills which contribute to her value as an executive mentor and thought partner, particularly for the business-to-business client segment.

Selected Achievements

• Designed and facilitated the strategic planning and go-to-market strategy for a Canadian paytech start-up, scaling from concept to processing of 200,000 transactions monthly within 18 months.
• Provided change management leadership and consultative implementation support to Business Banking projects for a major Canadian bank representing annualized spends of approximately $30 million/year and impacting ~3,000 employees and ~800,000 clients.
• Drove the executive messaging and support, change program set-up, and employee enablement activities for a major platform investment of $35 million impacting ~2,000 senior markets and commercial clients.
• Facilitated 30+ credit risk policy changes for commercial clients over a nine-month timeframe.
• Developed and delivered implementation approach, communications, training for a market-leading insights-as-a-service capability for 30,000 retail sector clients of a major Canadian bank.
• In partnership with executive leadership, launched transformational change impacting organizational design as a result of the merger of two large Canadian insurance companies.
• Led the change management methodology development and implementation for one of Canada’s largest insurance companies later adopted globally by sister companies.
• Recognized by Dalhousie University as a valued contributor to ongoing post-secondary education through invitation to represent them on the Canadian MBA Advisory Board.
• Demonstrated mastery of profession with ongoing contribution as a member of the Change Management Institute Canadian leadership team and volunteer mentor with the Women in Payments organization.

Prior Experience

• Independent Change Management and business transformation consulting assignments: CGI, RBC, Co-operators Insurance, CUMIS Insurance, Great-West Life, National Bank
• Vice-President, Business Banking Segments, CIBC
• Vice-President, Small Business and High Value Rural Delivery, CIBC

Qualifications

• Master of Business Administration (MBA), Dalhousie University
• Bachelor of Science in Agriculture (BScAg), University of Manitoba & Professional Agrologist (PAg)
• Accredited Change Manager – Master (ACMM), first in Canada, Change Management Institute
• Certified Change Management Professional (CCMP) “First 500” cohort, Association of Change Management Professionals
• Change Management Practitioner, APMG International
• PROSCI ADKAR Change Management certification
• Certified Financial Planner, FP Canada
• Certified ScrumMaster, Scrum Alliance
• International Certified Mentor

Download Yvonne’s profile as a PDF

News & Articles

To learn more about Yvonne please contact Managing Principal Gord Forbes.

Phone: (403) 264-8195   ext.1006
Toll Free: (888) 282-8450
Email: gforbes@osborneinterim.com