As a very successful leader, certified change expert, and business transformation specialist, Yvonne brings a results-oriented, client-focused, and people-centric approach to strategic change. Her unique business and consulting experience has supported initiatives instrumental to sales acceleration, digital adoption, product launches, systems transformations, and cultural change. She is known as an passionate change agent whose work creates more confident and capable employees. Yvonne consistently demonstrates partnership and relationship building skills which contribute to her value as an executive mentor and thought partner, particularly for the business-to-business client segment.
Designed and facilitated the strategic planning and go-to-market strategy for a Canadian paytech start-up, scaling from concept to processing of 200,000 transactions monthly within 18 months.
Provided change management leadership and consultative implementation support to Business Banking projects for a major Canadian bank representing annualized spends of approximately $30 million/year and impacting ~3,000 employees and ~800,000 clients.
Drove the executive messaging and support, change program set-up, and employee enablement activities for a major platform investment of $35 million impacting ~2,000 senior markets and commercial clients.
Facilitated 30+ credit risk policy changes for commercial clients over a nine-month timeframe.
Developed and delivered implementation approach, communications, training for a market-leading insights-as-a-service capability for 30,000 retail sector clients of a major Canadian bank.
In partnership with executive leadership, launched transformational change impacting organizational design as a result of the merger of two large Canadian insurance companies.
Led the change management methodology development and implementation for one of Canada’s largest insurance companies later adopted globally by sister companies.
Recognized by Dalhousie University as a valued contributor to ongoing post-secondary education through invitation to represent them on the Canadian MBA Advisory Board.
Demonstrated mastery of profession with ongoing contribution as a member of the Change Management Institute Canadian leadership team and volunteer mentor with the Women in Payments organization.
As 2021 comes to an end, some of Osborne's Principals and Advisors reflect on what the year has meant for them and what their hopes are for the new year. If we could ask Genie to grant us three wishes this coming year they would be: kindness and compassion for all; recovery from Covid, both [...]
Tick tick tick… The countdown to year end is here. Tax planning, strategic investments and divestitures, looking ahead to a year where “the new normal” is just “the normal” and when the labour and supply chain issues have never been more real. First - you think. As every year, you sit down, you look back, [...]
Our Principals and Advisors join our families, friends, clients and fellow citizens in our hope for an imminent emergence from this tragic pandemic and an eventual healing of the scars it will leave behind. It is critically important business carries on and addresses the challenges and opportunities that 2020 has left behind. In spite of [...]
Have you ever been so busy managing the changes in your business that you have not had time to think about change management? I have a feeling almost every one of you put up your hand and declared how perfectly that describes the past eight months of your business. There was an expression I learned [...]