Our team of senior executive consultants work according to explicit contracts with a defined scope of work and outcomes that have been thoroughly discussed with, and agreed to, by our clients.
Introduction
- Initial client meeting
- Confidential non-disclosure agreement signed
- Client provides high level overview
- Executive vision for the change and rationale
- Cultural fit/assessment
- Benefit profile
No Cost Analysis
- Potential OIM resources identified
- Second no obligation client meeting
- Needs analysis undertaken
- Understand the change story: why, why now
- Client provides helpful background documents
- Alignment with vision of future state
- Possible “white paper” scope of needed work
- Discussion of next steps and budget
- Formal proposal/services agreement presented
Engagement
- Formal services agreement
- Sign off by both parties
- Start date confirmed
- Introduction of OIM to client’s team
- Executive sponsorship model
- Stakeholders and impacts
- Change impact assessment
Performance
- Change adoption tactics and criteria
- Regular reporting
- Focus on deliverables
- Change adoption monitoring
- Regular “check-ins”
- Resistance management
- Adjust scope if required
Review
- Embed and sustain scoping and offer implementation health checks
- Client debrief
- Managing Principal meeting
- Determine any future needs
- Case study and testimonial
- Client satisfaction assured
Exit
- Seamless transition
- No additional costs (ie. benefits, holiday pay)
- Executive coaching/embed and sustain
- Change adoption monitoring
- Phased implementation continuity (bridge to next wave of innovation/ implementation)