Gordon Forbes
Managing Principal
Value Proposition
As a senior executive Gord bring an extensive record of achievement directing business operations. He has spearheaded large scale management initiatives, and led several successful start-ups for both divisional and new enterprises. A strong proponent of Best Practices with a proven ability to elevate companies to the next level, Gord is a leader with vision and ability to mentor and motivate an organization to embrace change and deliver long-term value-added services.
Selected Achievements
- Interim ED/CEO Habitat for Humanity regional affiliate, providing operational assessment and overall leadership stabilizing operations during a disrupted leadership period.
- As the Industry specific consultant for a not-for-profit social enterprise provided market assessment and validation for its business concept leading to desired funding, business launch and ongoing success.
- Developed the Osborne Business Advisors group from start-up strategy through senior resource recruiting to over 35 professional consulting resources.
- Operational leadership in achieving several key awards including CAMX, Employer of Choice, and JD Powers & Associates, as well finalist as for the Best of the Best Contact Centre awards.
- Spearheaded aggressive enhancement of existing financial services operation, including a world class multilingual call centre from 75 to 800 personnel, to be recognized as a leading financial performer generating annual revenues of $275 million.
- Developed a complete SLA (service level agreement) necessary to qualify for acceptance by the FSA (Financial Service Authority) as a publicly traded business on the London Stock Exchange.
- Successfully restored profitability to Edmonton and Victoria IT consulting business units consisting of 80+ personnel.
- Launched acquisition and retention program resulting in the revitalization of more than 2,500 current and past customers.
- Orchestrated and secured major IT services outsource contract renewal valued in excess of $20 million.
- Developed centers of excellence in SAP, Oracle Financials and PeopleSoft technologies.
- Devised and implemented a go-to market strategy; executed a recruiting plan to sell services and provide skilled IT resources leading a start-up to 70+ personnel in less than a year.
Prior Experience
- Osborne Interim Management
- Habitat for Humanity – Operational Oversight
- Meticulon – Strategic Planning
- Osborne Business Advisors – Managing Principal
- Neteller (Neovia Financial) – President North America Operations Financial Services Internet based enterprise
- Andersen Consulting (Accenture) – Associate Partner for a global IT consultancy
- Bolder Graphics – COO & VP Sales for a packaging display and manufacturing facility
- Xwave – VP Western Business unit IT consulting
- Care Factor – VP Operations for a Data Centre services provider
- LGS – Managing Director start-up IT Practice
- HTMZ – Business and Marketing Consultant Telco based technology
- Synerlogic (an Andersen Consulting company) – Member post merger integration team, 1000+ personnel
Qualifications
- Management School – Andersen Consulting Campus (St. Charles, IL)
- 7 Habits Covey Training
- JM Perry – The Executive Cup
- Oracle Financials
Articles Written by Gord
How Social Enterprise is Getting Gifted People into the Workforce is a Story Worth Telling
Here is a quote that puts the spotlight on the problem: “The sad statistic in Canada is that 80% of employable, trained people with autism who want to…
Attempting to Understand the Digital Age
I, like many of my contemporaries, throw out the term “Digital Age” liberally and with some sense that I know what it’s all about. Recently, someone asked me:…
When it Comes to the Workplace, What’s Changed for Our Children?
I appreciate the fact there are many early adopters and business leaders well versed in the emerging trends, but what is interesting is the many very current articles…
What Do Your Customers Say About You?
What is the importance of how customers view us, and more importantly, what they say about us? By no means is this a revolutionary insight into how successful…
What’s Keeping You Up?
Besides all the usual challenges facing small businesses what else can keep you up at night? There is certainly no shortage of articles dealing with the ever present…
The New Age Worker
The days when careers started and ended in retirement with pension packages have all but dissolved. While this is not a revelation to many of us, it’s the…
Recognition, Rewards and Results
Recently I was engaged in an online blog about employee reward schemes and my professional experiences. The originator of the inquiry was wondering how to compensate employees for…
To learn more about Gord, please contact him directly.
Phone: (403) 264-8195 ext.1006
Toll Free: (888) 282-8450
Email: gforbes@osborneinterim.com