Gord Forbes

Gordon Forbes

Managing Principal – Alberta

Value Proposition

Gord is a  senior executive with an extensive record of achievement directing business operations. He has spearheaded  large scale management initiatives, and realigned existing infrastructures to facilitate organizational consistency, including increased productivity, and cost savings. A strong proponent of Best Practices with a proven ability to elevate companies to the next level, Gord is a leader with vision and ability to mentor and motivate an organization to embrace change and deliver long-term value-added services. He has a recognized skill in relating effectively with a cross-generational work force and is experienced in issues relating to the energy industry, financial and government services.

Selected Achievements

  • Operational leadership in achieving several key awards including CAMX, Employer of Choice, and JD Powers & Associates, as well finalist for the Best of the Best Contact Centre awards.
  • Spearheaded aggressive enhancement of existing Financial Services operation, including a world class multilingual call centre from 75 to 800 personnel, to be recognized as a leading financial performer generating annual revenues of $275M.
  • Developed a complete SLA (Service Level Agreement) necessary to qualify for acceptance by the FSA (Financial Service Authority) as a publicly traded business on the London Stock Exchange.
  • Successfully restored profitability to Edmonton and Victoria IT consulting business units consisting of 80+ personnel.
  • Launched customer acquisition and retention program resulting in the revitalization of more than 2,500 current and past customers.
  • Orchestrated and secured major IT services outsource contract renewal valued in excess of $20M.
  • Developed centers of excellence in SAP, Oracle Financials and PeopleSoft technologies.
  • Devised and implemented a go-to market strategy; executed a recruiting plan to sell services and provide skilled IT resources leading a start-up to 70+ personnel in less than a year.

Prior Experience

  • Osborne Business Advisors – Managing Principal
  • Neteller (Neovia Financial) – President North America Operations Financial Services Internet based enterprise
  • Andersen Consulting (Accenture) – Associate Partner for a global IT consultancy
  • Bolder Graphics – COO & VP Sales for a packaging display and manufacturing facility
  • Xwave – VP Western Business unit IT consulting
  • Care Factor – VP Operations for a Data Centre services provider
  • LGS – Managing Director start-up IT Practice
  • HTMZ – Business and Marketing Consultant Telco based technology
  • Synerlogic (an Andersen Consulting company) – Member post merger integration team, 1000+ personnel

Qualifications

  • Management School – Andersen Consulting Campus (St. Charles, IL)
  • 7 Habits Covey Training
  • JM Perry – The Executive Cup
  • Media Public Relations Training – FWJ Tom Donoghue
  • El Dorado Learning Systems Opportunity Assessment
  • Oracle Financials
  • Past Elected Director of  Columere Park Community (BC)

News & Articles

To learn more about Gord, please contact him directly.

Phone: (403) 264-8195   ext.1006
Toll Free: (888) 282-8450
Email: gforbes@osborneinterim.com

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