Gord Forbes

Gordon Forbes

Managing Principal

Value Proposition

As a senior executive Gord bring an extensive record of achievement directing business operations. He has spearheaded large scale management initiatives, and led several successful start-ups for both divisional and new enterprises. A strong proponent of Best Practices with a proven ability to elevate companies to the next level, Gord is a leader with vision and ability to mentor and motivate an organization to embrace change and deliver long-term value-added services.

Selected Achievements

  • Interim ED/CEO Habitat for Humanity regional affiliate, providing operational assessment and overall leadership stabilizing operations during a disrupted leadership period.
  • As the Industry specific consultant for a not-for-profit social enterprise provided market assessment and validation for its business concept leading to desired funding, business launch and ongoing success.
  • Developed the Osborne Business Advisors group from start-up strategy through senior resource recruiting to over 35 professional consulting resources.
  • Operational leadership in achieving several key awards including CAMX, Employer of Choice, and JD Powers & Associates, as well finalist as for the Best of the Best Contact Centre awards.
  • Spearheaded aggressive enhancement of existing financial services operation, including a world class multilingual call centre from 75 to 800 personnel, to be recognized as a leading financial performer generating annual revenues of $275 million.
  • Developed a complete SLA (service level agreement) necessary to qualify for acceptance by the FSA (Financial Service Authority) as a publicly traded business on the London Stock Exchange.
  • Successfully restored profitability to Edmonton and Victoria IT consulting business units consisting of 80+ personnel.
  • Launched acquisition and retention program resulting in the revitalization of more than 2,500 current and past customers.
  • Orchestrated and secured major IT services outsource contract renewal valued in excess of $20 million.
  • Developed centers of excellence in SAP, Oracle Financials and PeopleSoft technologies.
  • Devised and implemented a go-to market strategy; executed a recruiting plan to sell services and provide skilled IT resources leading a start-up to 70+ personnel in less than a year.

Prior Experience

  • Osborne Interim Management
    • Habitat for Humanity – Operational Oversight
    • Meticulon – Strategic Planning
    • Osborne Business Advisors – Managing Principal
  • Neteller (Neovia Financial) – President North America Operations Financial Services Internet based enterprise
  • Andersen Consulting (Accenture) – Associate Partner for a global IT consultancy
  • Bolder Graphics – COO & VP Sales for a packaging display and manufacturing facility
  • Xwave – VP Western Business unit IT consulting
  • Care Factor – VP Operations for a Data Centre services provider
  • LGS – Managing Director start-up IT Practice
  • HTMZ – Business and Marketing Consultant Telco based technology
  • Synerlogic (an Andersen Consulting company) – Member post merger integration team, 1000+ personnel

Qualifications

  • Management School – Andersen Consulting Campus (St. Charles, IL)
  • 7 Habits Covey Training
  • JM Perry – The Executive Cup
  • Oracle Financials

Articles Written by Gord

To learn more about Gord, please contact him directly.

Phone: (403) 264-8195   ext.1006
Toll Free: (888) 282-8450
Email: gforbes@osborneinterim.com

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